Page 38 - Reliance Foundation Annual Report 2020-21

32 Reliance Foundation Annual Report 2020-21 33

Strengthening access When physical access to healthcare became difficult during the
lockdowns, RFH provided remote healthcare services.
The Jio HealthHub, a telemedicine portal, connected patients
to healthcare to healthcare professionals for high-level advice right from their Healthcare
homes.
Through the year, RFH also conducted individual and group
sessions on mental health for patients, hospital staff and
Reliance Foundation’s initiatives have touched the lives of 25+ lakh people and it has the larger Reliance family, collectively impacting over 10,000
people. RFH is into creating one of India’s finest academic
provided over 70 lakh health consultations so far. In the context of COVID-19, Reliance programmes, which includes synergies with Reliance Life
Foundation’s various emergency initiatives to fight the public health crisis, bring to the fore Science for research and innovation.
its agility and desire to reach healthcare to the most vulnerable. This is accredited by the National Board of Examination with
courses across 13 specialties. It is guided by a Scientific Advisory
Committee for Diplomate of National Board (DNB) students
and supported by a cross-disciplinary global panel, with
expertise in multiple disciplines.
The vision now is for a future ready hospital with investment
in technology and capability building to keep pace with the
fast changing healthcare ecosystem. In line with this vision,
RFH is upgrading medical and non-medical capex, building
efficiencies via automation, digitisation and implementing
futuristic technologies.

One Stop Breast Clinic launch video
The iconic Sir HN RF Hospital building in Mumbai

Jaison gets a new heart

After being taken to three different hospitals in LA,
A doctor monitoring patients remotely at the NCSI COVID-19 Centre in Mumbai a battery of tests revealed that his heart was badly
damaged.
In July, Jaison was taken to Sir H N Reliance Foundation
Providing world-class healthcare, strengthening public health Hospital in an unstable condition. Dr. Anvay Mulay,
Director of Advanced Cardiac Surgery, found that
Coxsackievirus, which usually enters the bloodstream
rfhospital.org
from the stomach and causes permanent damage to
Sir H N Reliance Foundation Hospital and Research Centre This was evident when two years ago, RFH graduated from the heart, had badly affected Jaison. Jaison was kept
(RFH) is a 345-bed multispecialty hospital in Mumbai that a tertiary care hospital to a quaternary care institution with a in the ICU and a pacemaker-like implant controlled his
provides world-class healthcare to patients. 10% y-o-y growth in occupancy. All clinical departments and Jaison Crasto, who contracted Coxsackievirus, was treated at abnormal heart rate.
services reported growth. the Sir H N Reliance Foundation Hospital
RFH strictly measures clinical outcomes and excels against He still had no idea that he would need a heart
the most stringent international benchmarks. A feedback The proliferation of the short-stay programmes helped RFH transplant. But he did, and much to his surprise,
mechanism has helped improve feedback across all services reduce average length of stay. Navi Mumbai resident Jaison Crasto, 28, was working on a 15 days later, the doctors at RFH told him that a heart
with a 87% patient satisfaction level through the year. The passenger cruise ship docked near Los Angeles when he that had come from Pune was waiting for him. This
globally accepted principle of net promoter score for the year Despite increase in high-end surgeries, 393 short stay surgeries first faced shortness of breath and cough during March was the first inter-district heart transplant surgery
was maintained at 70% — higher than many renowned medical (less than 24 hours stay) were performed in FY 2020-21, 2020. He took the advice of one of the doctors on the undertaken during the pandemic. Two weeks after the
institutes. RFH’s belief of care extends beyond treatment and including orthopaedics, obstetrics and gynaecology and ship and drank 2-3 litres of water a day, but this increased surgery, on September 6, 2020, Jaison was discharged
aspires to achieve the best medical outcomes for all patients. others. his breathing troubles. with a new heart.